Shipping and Returns Policy

We currently use UPS as well as the US Postal Service for shipping the vast majority of our orders. Generally, it takes 2 to 5 days for an order to be delivered to you after it is picked up from our facility. The greater the distance between our facility in Florida and the delivery destination, the longer it takes to ship. At certain times of the year (i.e., November and December), shipping times may increase dramatically. We have no control over the packages once they are picked up and we cannot make any promises regarding delivery times.

We offer flat rate shipping, where the rates increase by weight and by distance to the delivery location. With these flat rates, it is generally more economical to order several bottles of honey at the same time.

We do not make any profit from our shipping charges. We aim to just break even between what we charge you and what we pay the Postal Service to ship your order. The Post Office does not ship our packages for free. We would need to increase all of our product prices to offer "free shipping." So we prefer to keep our honey prices low, and then use weight-based flat rate shipping rates. We may offer shipping discounts on larger orders from time to time at Smiley's discretion.

Generally, we ship new orders the next business day after the order is received, although once in a while we get backed up and it may take longer (3 or 4 business days) to pack and send your order. 

We guarantee all of our honey and other products to be free from defects. For unopened products, send them back to us (postage prepaid) and we will refund the purchase price. For opened products, send them back to us (postage prepaid) and we will issue you a refund only if there is an obvious defect with the product or the container. 

Shipping weights are calculated based on the combined weight of the honey, the container, and the packaging. Thus, for example, the shipping weight for a 5 pound bottle of honey is around 6 pounds when you include the bottle weight, the weight of the box, and the weight of the packing materials.

We are not responsible for lost or stolen items once they have been picked up by the shipper (i.e., US Postal Service or UPS). 

If your order is damaged, then please send us pictures of the box and the items inside. In most cases, we will replace the damaged items only, and then file a damage claim with the shipper.

By placing an order with us, you are agreeing to this Shipping and Returns Policy.